You will make n impact in the following way:
As a Customer Support Engineer, you will support our customers worldwide and provide expert services to make sure our networks are designed, deployed and maintained with the highest quality.
Responsibilities:
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- Work together with our customers to provide them the best possible support
- Analyze field issues, communicate to the internal support teams and provide feedback to customers
- Responding to escalated customer support issues
- Provide 2nd / 3rd level support to company and customers' networks
- Advise and propose network design & configuration to the customer to ensure high availability and scalability
- Remote and on-site troubleshooting and field upgrades for pilot installations
- Optional involvement in the help desk guard service
- Occasional travels based on projects
Profile:
- Bachelor or Master of Engineering, or equivalent
- Telecom background and good knowledge of network protocols such as TCP/IP, SNMP, SSH, SIP
- Strong communication and interpersonal skills
- Ability to work under pressure and meet deadlines
- Strong analytical skills for troubleshooting telecommunication networks
- Able to identify and solve complex connection/communication problems
- Programming/Scripting (Python) skills are a plus for lifehacking
- Being able to use Wireshark for data analysis and troubleshooting
- Able to work independently and share information with your team
- Writing and maintaining documentation and procedures for internal and external usage
- CCNA/CCNP qualification is a plus
We offer:
- A function with a broad responsibility and we offer you the opportunity to perform independent but with the full support of the team.
- A professional, warm and supportive team.
- Market adjusted monthly salary and we like to add the following Fringe benefits: mealvouchers, hospitality insurance, groupsinsurance, partly refund of internet connection at home, mobile phone, laptop, full electric company car according to your grade and our pendel policy and if requested we can also provide a lease for a bike.
- We also offer our employees two extra days leave of absence paid, 12 ADV days and our company is closed between Christmas and New Year.
- Belden and OTN Systems think very highly about employees wellbeing, and we organise different activities throughout the year.
Interested?
Send an e-mail to joke.van_scharen@otnsystems.com
About Belden & OTN Systems
Belden is a global company that designs and markets high-quality end-to-end connectivity solutions and services for customers across its recognized automation, enterprise, and industrial markets. Belden is committed to helping organizations operate more efficiently and realize value where it counts most.
OTN Systems, a part of Belden and located in Olen, Belgium, is a leading supplier of mission-critical telecommunications solutions to industrial customers. We design and market high-quality end-to-end connectivity solutions and services for customers across automation, enterprise, and industrial markets. Our product XTran, is a network that consists of nodes, interconnected by Ethernet, and a management system called TXCare. A variety of node types is available providing the ideal solution for each location. XTran secures reliable operations in harsh environments, while its management systems (TXCare) support intuitive and simple handling.
Learn more about Belden.
